Orbis Taskcentre Business Process Management (BPM) Software Suite - Orbis TaskCentre v 4.5

Orbis TaskCentre v 4.5 is a powerful suite of Business Process Management (BPM) technologies that 'loosely couples' business applications enabling organisations to automate virtually any employee-driven business process. Culex has extensive experience in implementing and optimising business process management for organisations, and partners with Orbis in delivering their market leading product TaskCentre as a Consulting Partner. Please select the BPM capabilities you would like to add to your existing business applications. Contact us for further Orbis information.

Workflow Optimise employee productivity by intelligently routing authorisations and contribution requests. Learn More

Data Services & Integration Transform all your company applications into one event-driven, service-oriented management solution. Learn More

Document Automation Save time and money by automating the creation & distribution of everyday company documentation. Learn More

Subscription & Requests Empower stakeholders to request and receive information without employee intervention. Learn More

Web Content Publishing Keep your web portals synchronised and up-to-date by automating company web content. Learn More

Advanced Business Alerts Receive real-time alerts of critical events; ensuring your organisation is compliant and always one step ahead. Learn More

Workflow

More than ever, organisations today are striving to achieve efficient, consistent and measurable processes as a pre-requisite to delivering quality to their customers. Maintaining alignment with, and auditing of a (Quality) Management System without the right technology foundation is a challenging, time consuming and costly endeavour.

Workflow enforces consistency in the organisation’s processes and can therefore play a fundamental part in the acceleration of company performance and the development of a sustainable competitive advantage. Yet, to date, most traditional Workflow systems are reliant on the individual to identify and start a workflow process rather than this being dynamic, event-driven and integrated with their own systems.

The problems caused by traditional approaches to workflow are also exacerbated by the number of people and departments that business processes can cross and, therefore, the requirement for intelligent Workflow functionality is high on the IT agenda.

Through Orbis TaskCentre, organisations are able to add Workflow capabilities to their existing software applications, which immediately increases productivity, eradicates administrative waste and enhances stakeholder relationships.

Solution Spotlight - Workflow Whitepaper Learn how workflow will improve the performance of your employees and business.    Download now  Brochure - Orbis TaskCentre Learn more about the benefits TaskCentre can provide your organisation.    Download now

Illustrations of how Orbis TaskCentre’s Workflow capability has helped existing clients include:

Finance • Increased credit limit acceptance • Funds transfer approval Human Resources • Holiday sign-off consent • Expenses approval

Manufacturing • Production schedule approval • Product returns agreement Customer Services • Calls allocation and acceptance • Spare parts authorisation

Logistics and Operations • Confirm delivery schedule receipt • Purchase order authorisation Sales and Marketing • Marketing budget approval • Account manager change request

Data Services & Integration

Organisations now require business applications that 'talk to each other' or that can be updated dynamically with credit management, sales and marketing or property details from online data services. Indeed, data or application integration has never been more fundamental to the success of today’s business and the TaskCentre Business Process Management (BPM) Suite has a proven track record of addressing these challenges.

Orbis TaskCentre bridges the gap between disparate information systems or online web services, by providing a graphical process modeller and comprehensive operating environment that either dramatically reduces, or totally eliminates the need for complex integration development. By design TaskCentre delivers and manages process integration, ensuring that systems 'play nicely', no matter how complex the requirements. Integration services developed through TaskCentre include:

Finance • Update credit scores via web services • Lodge a payment dispute Human Resources • Update personnel details • Employee payment data

Manufacturing • New product specifications • Changes to raw material prices Customer Services • Self-service ticketing • Customer satisfaction feedback

Logistics and Operations • Preferred delivery dates • Undelivered/faulty materials Sales and Marketing • Automated unsubscribes • Update name and address via web services

Document Automation

The creation, distribution and management of business documents are commonplace activities for management personnel and administrative staff alike. Traditional document concepts still form the backbone of structured business communications and transactions.

TaskCentre Document Automation functionality provides tools that enable organisations to connect existing applications and systems, which can automatically generate and distribute document flows, to all the company’s stakeholders and trading partners. Whether they’re reports, letters, order acknowledgements, invoices or statements, structured and repetitive documents can be automatically generated, presented and delivered via a variety of formats and channels.

Please use the ROI Calculator above to discover exactly how much time and money TaskCentre’s Document Automation capability will save you and your company.

Illustrations of how TaskCentre’s Document Automation is operating in organisations today are:

Finance • Monthly statement distribution • Credit control letters Human Resources • Job specification circulation • T&C's of employment

Manufacturing • Job ready for collection • Job status report Customer Services • Welcome pack and SLA's • Monthly support calls report

Logistics and Operations • Loading instructions • Transport request Sales and Marketing • New product introductions • End-of-line product specials

Subscriptions & Requests

Today’s consumers and business partners want information on demand. We require specific data as it becomes relevant and demand that it is sensitive to the channel through which we make the requests. Fuelled by our increasing reliance upon the internet and the expansive growth in mobile devices, information on demand is expected in every dimension.

For any organisation, supplying dynamic information services places considerable strain on its human resources, but to ignore these needs and not develop an offering would be to risk losing out to the competition. For example, the speed and accuracy of the response to an initial enquiry forms the very first impression of your organisation.

TaskCentre provides a range of tools to develop and maintain highly configurable and user defined 'subscription based services or request-response' mechanisms that integrate tightly into any organisation’s databases and information systems. The development of a ‘self-service’ infrastructure to automate the delivery of information is accelerated. Furthermore, TaskCentre enables any organisation to easily adapt and evolve to the constantly changing face of customer requirements.

Whitepaper - Guide to SOA Discover how a SOA will help you optimise your stakeholder interactions    Download now  Brochure - Orbis TaskCentre Discover the power of the TaskCentre BPM Suite.    Download now

Subscriptions and Request services developed through TaskCentre include:

Finance • Balance enquiry • Credit status Human Resources • Holiday availability • Training course subscriptions

Manufacturing • Job completion date changes • Employee shortfalls Customer Services • Next support call request • Overdue calls support

Logistics and Operations • Current stock availability • Overdue orders subscriptions Sales and Marketing • Price changes • Property details

Web Content Publishing

Communicating with company stakeholders and ensuring that they have access to and visibility of relevant information is vital in the current competitive environment. Cost-effective communication will help to develop long-term beneficial relationships and contribute to future organisational growth.

Within an organisation, valuable knowledge typically resides in ring-fenced information ‘islands’, often within departmental or organisational boundaries. However, making this information more widely accessible to employees, partners, customers and other stakeholders is labour-intensive and cost prohibitive.

Using TaskCentre’s Web Content Publishing capabilities, online information can be automatically generated, published and updated according to user-defined rules.

Whitepaper - A Guide to Intelligent CRM Learn how to deliver what your customers really want without increasing workloads.    Download now  Brochure - Orbis TaskCentre Discover the power of the TaskCentre BPM Suite.    Download now

Illustrations of how clients are using TaskCentre’s Web Content Publishing capability include:

Finance • Publishing of KPI's • Live customer account statements Human Resources • Holiday entitlements • Company car association/details

Manufacturing • Job status information • Capacity levels Customer Services • Current queue status • Outstanding support calls

Logistics and Operations • Drop history • Manifest lists Sales and Marketing • End-of-line items • Inactive clients

Advanced Business Alerts

Organisations today need to ensure that they are instantly notified of situations before or as they happen, enabling them to make better informed decisions based upon critical data events.

Advanced Business Alerts Organisations today need to ensure that they are instantly notified of situations before or as they happen, enabling them to make better informed decisions based upon critical data events. In today’s information age, organisations now manage an ever increasing array of information systems, which inherently possess little or no functionality to generate notifications based upon data events or criteria.

TaskCentre provides comprehensive tools and design capabilities to integrate with any number of existing applications or systems to provide people with the information needed to make timely and accurate decisions; whenever and wherever they are located.

Whitepaper - Event-Driven ERP Discover the financial benefits of an Event-Driven ERP solution.    Download now  Brochure - Orbis TaskCentre Discover the power of the TaskCentre BPM Suite.    Download now

How do Advanced Business Alerts differ from my application’s existing alerting capability?

If your current application came with basic alerting, you will already be aware of its limitations. The challenges faced by your company are unique and the token alerts that came with your primary application were probably not built for your company's needs, but for that of the mass market.

Below are just a few reasons why companies with basic or no alerting capabilities turn to Orbis TaskCentre’s Advanced Business Alerts:

• They are not hard coded - Unlike your existing alerts, Advanced Business Alerts can be configured and reconfigured to address your exact business needs simply and quickly. You will also not lose them when you upgrade your primary application.
• You can add them to all your company’s applications - Many organisations run more than one business application and TaskCentre’s Advanced Business Alerts allows you to add this capability to all of them.
• They are not only internally distributed - TaskCentre’s Advanced Business Alerts are not restricted to delivery within the organisation. Using our technology, key stakeholders such as suppliers, distributors, retailers and customers can all receive real-time alerts about information that impacts on their interaction with you and your company.
• They can trigger other automated processes - Our Advanced Business Alerts have the ability to trigger other more sophisticated automated business processes or escalate the issue to other employees in line with your business rules and procedures. Employees can also interact with our Advanced Business Alerts to end, continue or begin an automated workflow process.
• You won’t lose your MS SQL triggers - If you have ever had to upgrade your SQL DB to a newer version you have probably suffered the misfortune of losing all your previously built SQL Triggers. As TaskCentre both creates and manages MS SQL Triggers independently, this issue is eliminated.
• You can receive alerts via multiple communication mediums - Unlike basic alerts, Advanced Business Alerts can be received in the form of e-mail and SMS. Reports can also be automatically created and attached to alerts.
• They have memory capabilities built in - The memory within our Advanced Business Alerts ensures that escalations and other automated tasks that have been triggered by an alert follow company rules and procedures.
• We do not place restrictions on you and your company - Using our technology, you can create as many Advanced Business Alerts as your want.

Illustrations of how TaskCentre’s Advanced Business Alerts are in operation in organisations today are:

Finance • Bank overdraft within 15% of limit • Key customer put on credit hold Human Resources • Health and safety training overdue • Sick days abnormally high

Manufacturing • High set-up time • New drawing revision Customer Services • Contract expires in two months • New call assigned to agent

Logistics and Operations • Delivery due date in 2 days • Rescheduled delivery Sales and Marketing • Overdue contract activities • Inbound call volume high